Description

Having additional information on what the other party may be thinking in any negotiation gives you an advantage as nearly everyone gives non-verbal cues without knowing they are doing so. Some studies have indicated that over 50% of the meaning of a face-to-face meeting is communicated by non-verbal cues. Therefore, you will be more successful in every negotiation by reading non-verbal cues.

Learning Objectives

• Describe the importance of non-verbal cues
• Interpret non-verbal behavior
• Recognize key non-verbal cues
• Respond appropriately to non-verbal cues
• Be aware of your own non-verbal cues

Source File Format

Storyline 360, Storyline 3

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