In order to keep so called difficult people from harming group morale, or adversely affecting a company’s efficiency, it’s important to learn exactly what constitutes difficult behavior and how to appropriately manage those employees. Therefore, this course educates learners in identifying and assessing difficult personality types while also providing methods to monitor and communicate successfully with difficult people.
Learning Objectives
Upon completion of this course, you will be able to:
Identify and assess difficult personality types
Identify ways to address difficult behaviors in specific personality types
Identify methods for monitoring difficult people
Using appropriate communication methods for dealing with difficult people
Course Duration: 25 minutes
Professional Voice-Over Narration
Interactivity
Resource Attachments
Assessments
