Description

In order to keep so called difficult people from harming group morale, or adversely affecting a company’s efficiency, it’s important to learn exactly what constitutes difficult behavior and how to appropriately manage those employees. Therefore, this course educates learners in identifying and assessing difficult personality types while also providing methods to monitor and communicate successfully with difficult people.

Learning Objectives

• Identify and assess difficult personality types
• Identify ways to address difficult behaviors in specific personality types
• Identify methods for monitoring difficult people
• Using appropriate communication methods for dealing with difficult people

Source File Format

Storyline 360, Storyline 3, Storyline 2, Storyline 1, Studio 09