Managing Customer Service (Micro Course Series)



Many businesses want to achieve top notch customer service as it can have crucial impacts on the success or failure of your business. Do you return to a company that provides poor customer service? Probably not! You and everyone else want better customer service, and it’s one of the driving forces of why consumers look at one place over another. In this course, we’ll review a four-step process to help you develop the skills needed to create an exceptional customer service environment.

Learning Objectives

Upon completion of this module, you will be able to:
  • Train employees to provide top-notch customer service
  • State methods of obtaining customer feedback
  • Explain why customer feedback is important
  • Use proven methods to create an exceptional customer service environment

Source File Format

Articulate Rise 360

Course Features

DurationCourse Duration: 5 Micro Courses

Interaction (1)Interactivity

ResourcesResource Attachments