Managing Conflict

$6,580

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Description

Conflict is unavoidable in organizations. This lesson is focused on improving work-related conflicts. In this course, you will learn to recognize the negative and positive outcomes of conflict and identify your preferred method of dealing with conflict situations. This course presents five different ways to manage conflict and when it is appropriate to use each style when confronting difficult behaviors.

Learning Objectives

Upon completion of this course, you will be able to:

  • Recognize the negative and positive outcomes of conflict
  • Identify your preferred method of dealing with conflict situations
  • Learn five different ways to manage conflict
  • Determine when it is appropriate to use each style when confronting difficult behaviors
  • Develop clear-cut guidelines for confronting difficult behaviors

Source File Format

Storyline 360, Storyline 3

Course Features

Course Duration: 35 minutes

Professional Voice-Over Narration

Interactivity

Resource Attachments

Assessments

Available in Spanish

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