Description
Conflict is unavoidable in organizations. This lesson is focused on improving work-related conflicts. In this course, you will learn to recognize the negative and positive outcomes of conflict and identify your preferred method of dealing with conflict situations. This course presents five different ways to manage conflict and when it is appropriate to use each style when confronting difficult behaviors.
Learning Objectives
Upon completion of this module, you will be able to:
- Recognize the negative and positive outcomes of conflict
- Identify your preferred method of dealing with conflict situations
- Learn five different ways to manage conflict
- Determine when it is appropriate to use each style when confronting difficult behaviors
- Develop clear-cut guidelines for confronting difficult behaviors
Source File Format
Storyline 360, Storyline 3, Storyline 2, Storyline 1, Studio 13, Studio 09
Course Duration: 25 minutes
Professional Voice-Over Narration
Interactivity
Resource Attachments
Assessments
