Conflict is unavoidable in organizations. This lesson is focused on improving work-related conflicts. In this course, you will learn to recognize the negative and positive outcomes of conflict and identify your preferred method of dealing with conflict situations. This course presents five different ways to manage conflict and when it is appropriate to use each style when confronting difficult behaviors.
Learning Objectives
Upon completion of this course, you will be able to:
Recognize the negative and positive outcomes of conflict
Identify your preferred method of dealing with conflict situations
Learn five different ways to manage conflict
Determine when it is appropriate to use each style when confronting difficult behaviors
Develop clear-cut guidelines for confronting difficult behaviors
Course Duration: 35 minutes
Professional Voice-Over Narration
Interactivity
Resource Attachments
Assessments
Available in Spanish
