Description

This course focuses on communication and effective listening in the workplace; however, the skills learned here will help you become a better listener in all areas of your life. This course will teach you the difference between hearing and listening, as well as explain common listening barriers. It shows the importance of hearing, understanding, remembering, interpreting, evaluating, and responding.

Learning Objectives

• Understand the differences between hearing and listening
• Understand and apply the HURIER listening skills model
• Identify typical listening barriers
• Apply several different methods for overcoming barriers to effective listening

Source File Format

Storyline 360, Storyline 3

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