Emotions really matter, yet managers are very rarely trained how to manage emotions.
Becoming an emotionally-intelligent manager means learning to identify the data in feelings. At times, this may seem like following a planned response rather than responding spontaneously. However, by understanding and applying Emotional Intelligence, you’ll make better decisions and build better relationships both inside and outside of the workplace.
- Describe Emotional Intelligence and Emotional Competencies
- Recognize the benefits of EQ
- Apply Emotional Intelligence to individuals, groups, and organizations
- Utilize tools and resources to help increase Emotional Intelligence
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Storyline 360, Storyline 3