Emotions really matter, yet managers are very rarely trained how to manage emotions.

Becoming an emotionally-intelligent manager means learning to identify the data in feelings. At times, this may seem like following a planned response rather than responding spontaneously. However, by understanding and applying Emotional Intelligence, you’ll make better decisions and build better relationships both inside and outside of the workplace.

Learning Objectives

Upon completion of this course, you will be able to:

  • Describe Emotional Intelligence and Emotional Competencies
  • Recognize the benefits of EQ
  • Apply Emotional Intelligence to individuals, groups, and organizations
  • Utilize tools and resources to help increase Emotional Intelligence

Source File Format

Storyline 360, Storyline 3

Course Features

Course Duration: 25 minutes

Professional Voice-Over Narration


Resource Attachments


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