Customer Service Basics (Micro Course Series)


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The ability to consistently provide excellent customer service is the lifeblood of a successful business. However, creating a positive customer experience doesn’t just happen by accident. Skilled customer service representatives are able to interact effectively with customers, respond appropriately to their questions and concerns and diffuse situations when a customer is unhappy.

This series of 2 micro courses (built in Articulate Rise 360) will help you to clearly identify who your customers are, both internal and external. It breaks down 15 key aspects of quality customer service. Strategies are covered for responding to customer inquiries empathetically and dealing with challenging situations when customers are angry.

Learning Objectives

Upon completion of this series, you will be able to:

  • Define customer service
  • Identify your customers
  • Explain key aspects of customers service
  • Respond to customers with empathy
  • Diffuse angry customers

Source File Format

Articulate Rise 360

Course Features

2 Micro Courses


Responsive Design

Resource Attachments


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