Customer Service Basics

$2,920

Description

The ability to consistently provide excellent customer service is the lifeblood of a successful business.  However, creating a positive customer experience doesn’t just happen by accident. Skilled customer service representatives are able to interact effectively with customers, respond appropriately to their questions and concerns and diffuse situations when a customer is unhappy.

This course will help you to clearly identify who your customers are, both internal and external. It breaks down 15 key aspects of quality customer service. Strategies are covered for responding to customer inquiries empathetically and dealing with challenging situations when customers are angry.

Learning Objectives

Upon completion of this module, you will be able to:
  • Define customer service
  • Identify your customers
  • Explain key aspects of customers service
  • Respond to customers with empathy
  • Diffuse angry customers

Source File Format

Storyline 360, Storyline 3

Course Features

DurationCourse Duration: 20 minutes

AudioProfessional Voice-Over Narration

Interaction (1)Interactivity

ResourcesResource Attachments

AssessmentsAssessments