The ability to consistently provide excellent customer service is the lifeblood of a successful business. However, creating a positive customer experience doesn’t just happen by accident. Skilled customer service representatives are able to interact effectively with customers, respond appropriately to their questions and concerns and diffuse situations when a customer is unhappy.
This course will help you to clearly identify who your customers are, both internal and external. It breaks down 15 key aspects of quality customer service. Strategies are covered for responding to customer inquiries empathetically and dealing with challenging situations when customers are angry.
- Define customer service
- Identify your customers
- Explain key aspects of customers service
- Respond to customers with empathy
- Diffuse angry customers
Source File Format
Storyline 360, Storyline 3