Conflict Management: Concepts



When you work with other people, there will be conflict. Conflict is inevitable even in the most respectful work environments. However, conflict can be positive and a catalyst for positive change and growth. The key to dealing with conflict is knowing how to identify and respond effectively and professionally. This course will teach you how to do just that, leading to creating a safe and productive work environment where open communication is encouraged and mutual respect is the norm.

Learning Objectives

Upon completion of this module, you will be able to:
  • Define conflict
  • Explain what causes conflict
  • Identify appropriate responses to conflict
  • State the benefits of conflict management
  • Determine ways to prevent unproductive conflict

Source File Format

Storyline 360, Storyline 3

Course Features

DurationCourse Duration: 25 minutes

AudioProfessional Voice-Over Narration

Interaction (1)Interactivity

ResourcesResource Attachments