In this course, we’ll review the steps to conflict management and then apply them using various situations that could occur in your workplace. For each scenario, we’ll offer options for dealing with the conflict. The concepts and techniques we’ll discuss can be used to manage conflict early on, before mediation, arbitration, or any sort of grievance procedures are needed.

Learning Objectives

Upon completion of this course, you will be able to:

  • Discuss conflict management best practices
  • Select good active listening responses
  • Apply effective conflict management concepts

Source File Format

Storyline 360, Storyline 3

Course Features

Course Duration: 25 minutes

Professional Voice-Over Narration


Resource Attachments


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