In this course, we’ll review the steps to conflict management and then apply them using various situations that could occur in your workplace. For each scenario, we’ll offer options for dealing with the conflict. The concepts and techniques we’ll discuss can be used to manage conflict early on, before mediation, arbitration, or any sort of grievance procedures are needed.

Learning Objectives

Upon completion of this module, you will be able to:
  • Discuss conflict management best practices
  • Select good active listening responses
  • Apply effective conflict management concepts

Source File Format

Storyline 360, Storyline 3

Course Features

DurationCourse Duration: 25 minutes

AudioProfessional Voice-Over Narration

Interaction (1)Interactivity

ResourcesResource Attachments