With the amount of communication and messages bombarding us on a daily basis, through e-mail, text, social media, and the like, we don’t have time to waste trying to decipher the messages being sent our way. For the most part, if a communicated message doesn’t get to the point within the first sentence or two, we dismiss it, delete it, and rush to the next thing.
Experts say we spend at least 75-80% of our waking time in some form of communication, whether that be verbal or written. If you are new to supervision, the job now requires much MORE time communicating than before supervision was in your role.
If you are not new to supervision, you know how important communication is and how your communication can make you or break you. Interpersonal communication is the primary supervisory skill you need to have to be successful.
- Identify the three elements of believability in the messages we communicate
- Categorize the do’s and don’ts of speaking
- Determine differences in verbal and non-verbal communication
- Leverage critical non-verbal communication techniques
Source File Format
Storyline 360, Storyline 3